LIFs - Terms and Conditions
IMPORTANT LEGAL NOTICE
This document sets forth the terms and conditions ("Website and Mobile Terms") governing your access to and use of the website https://lifs.uk and any LIFs mobile application (collectively referred to as the "Platform") operated by LIFs Digital Services Ltd. These terms outline the conditions under which we provide access to our Platform and the process for ordering products. We strongly advise you to read these Terms and Conditions carefully before placing any orders through the Platform.
1. INTRODUCTION AND OUR ROLE
1.1. Company Details LIFs Digital Services Ltd is a company registered in England and Wales with the following details: - Registered company number: 15537023 - Registered office address: 15 Paternoster Row, S1 2BX Sheffield, United Kingdom
1.2. Product Orders Our Platform serves as a communication channel for you to place orders ("Orders") for various products ("Products") from Grocery Vendors, restaurants, and other businesses operating in the UK ("Businesses") that are displayed on our website. It is important to note that the legal contract for the supply and purchase of Products is formed between you and the Business from which you place your Order. We act as an agent to conclude the sale of Products on behalf of the Businesses in all cases.
1.3. Delivery Services Delivery services may be provided in two ways:
a) Business-provided delivery: Some Businesses on our Website offer their own delivery services to bring the Product(s) you order to you. In such cases, the Business may charge a delivery fee, which we will collect on their behalf.
b) LIFs-provided delivery: In certain instances, we provide the delivery services ourselves. For these deliveries, we may charge you the delivery fee directly, acting as the principal rather than as an agent for the Business.
2. PLATFORM ACCESS AND TERMS
2.1. Platform Access Our Platform is designed with varying levels of accessibility: - Open access areas: Most sections of our Platform are freely accessible to all users without the need for registration or placing an Order. - Restricted areas: Some sections may require user registration or the placement of an Order for access.
2.2. Acceptance of Terms By accessing any part of the Platform, you are indicating your acceptance of these Platform Terms. If you do not agree to these Terms, we request that you exit the Platform immediately. Please note that without accepting these Terms, you will not be able to place Orders for any Products through the Platform.
2.3. User Responsibilities As a user of our Platform, you bear the following responsibilities:
a) Access arrangements: You are responsible for making all necessary arrangements to access our Platform, including but not limited to internet connectivity and compatible devices.
b) Compliance of other users: If other individuals access our Platform through your internet connection, you are responsible for ensuring they are aware of these Platform Terms and comply with them.
c) Information accuracy: You must ensure that all information you provide to us, including communications with our Customer Care team, is true, accurate, and complete at all times.
3. USER STATUS AND ELIGIBILITY
3.1. Capacity and Age Requirements By placing an Order through our Platform, you warrant and represent that:
a) Legal capacity: You possess the legal capacity to enter into binding contracts with the Business.
b) Age requirement: You are at least 18 years old.
3.2. Dietary Considerations If you have specific dietary requirements, allergies, or intolerances: - You acknowledge the importance of directly contacting the Business before placing an Order. - It is your responsibility to verify with the Business that the Product is suitable for your specific dietary needs.
3.3. Age-Restricted Items Certain products such as alcohol, tobacco, and other items are subject to legal age restrictions ("Age Restricted Items"). By ordering such items, you acknowledge and agree to the following:
a) Legal restrictions: It is an offence for any person under the minimum legal age to purchase or attempt to purchase Age Restricted Items in the UK.
b) Proxy purchasing: It is also an offence for any person to buy or attempt to buy Age Restricted Items on behalf of someone under the minimum legal age.
c) Age verification: If your Order includes any Age Restricted Items, you will be required to provide proof of your age upon collection or delivery of your Order.
d) Right to refuse: We reserve the right to refuse collection or delivery of your order, including Age Restricted Items, if:
• You cannot provide satisfactory proof that you meet the relevant minimum legal age requirement.
• There is reason to believe that the Age Restricted Items were purchased on behalf of someone under the minimum legal age.
• You are, or appear to be, intoxicated or under the influence of drugs or alcohol.
4. ORDERING PROCESS
4.1. Placing an Order To place an Order through our Platform:
a) Browse available Businesses and their Products on our Website or mobile application.
b) Select the desired Products and add them to your basket.
c) Provide all required information, including delivery address and contact details.
d) Review your Order details, including the total cost (Product prices plus any applicable delivery fees).
e) Confirm and submit your Order.
4.2. Order Confirmation Upon submitting your Order:
a) You will receive an automatic email acknowledging that we have received your Order ("Order Confirmation").
b) Please note that this Order Confirmation does not mean that your Order has been accepted by the Business.
c) We will notify you by email if the Business is unable to accept your Order for any reason.
4.3. Contract Formation The contract for the supply and purchase of Products is formed between you and the Business when:
a) The Business accepts your Order, and
b) We will send you an email confirming that the products have been dispatched ("Dispatch Confirmation").
4.4. Right to Refuse Orders We reserve the right to refuse or cancel any Orders at our sole discretion, including but not limited to cases where:
a) The Product is out of stock or no longer available.
b) We are unable to obtain authorization for your payment.
c) We have reason to believe the Order may be fraudulent.
5. PRICING AND PAYMENT
5.1. Product Prices
a) All Product prices are set by the individual Businesses and not by LIFs.
b) Prices are subject to change at any time without prior notice.
c) The price of a product will be quoted on our platform when you submit your order.
d) All prices include VAT and other applicable taxes unless stated otherwise.
5.2. Price Discrepancies In the unlikely event that a Product's price is incorrectly advertised on our Platform:
a) The Business is not obligated to provide the Product to you at the incorrect price.
b) We will notify you of the error and give you the option to continue with the Order at the correct price or to cancel your Order.
5.3. Delivery Fees
a) Delivery fees, if applicable, will be displayed before you complete your Order.
b) Delivery fees may vary depending on factors such as your location, the Business, and the total value of your Order.
5.4. Payment Methods
a) We accept various payment methods as displayed on our Platform, which may include credit/debit cards, PayPal, and other digital payment solutions.
b) By submitting an Order, you confirm that the payment method you are using is yours or that you have been specifically authorized to use it.
c) All payment card holders are subject to validation checks and authorization by the card issuer.
5.5. Payment Processing
a) Payment for your Order will be processed at the time of Order placement.
b) If your payment is not authorized, we will notify you and your Order will not be processed further.
6. DELIVERY
6.1. Delivery Areas
a) Delivery is available only in areas served by our partner businesses.
b) You can check if delivery is available to your address by entering your postcode on our Platform before placing an Order.
6.2. Delivery Times Estimated times for deliveries and collections are provided by the Businesses and are only estimates.
Neither we nor the Businesses guarantee that Orders will be delivered or will be available for collection within the estimated times. By selecting to have your order delivered, you are confirming that You will be present at the delivery address you indicated to receive the Order. If you are not present at the delivery address when the Order is delivered, and the Order is being delivered by us (rather than the Business itself) we will make reasonable efforts to contact you to determine where to leave the Order. If we are unable to contact you, we may leave the Order at a reasonable location outside, close to the delivery address. We will not be responsible for the Order (including the quality or safety of the contents of the Order when you find it) after delivering the Order. Please note that when the Business is delivering the Order itself, rather than using our delivery services, the Business will decide whether to leave the Order outside the delivery address if you are not present.
6.3. Delivery Instructions
a) You may provide specific delivery instructions when placing your Order.
b) While we will make reasonable efforts to comply with your instructions, we cannot guarantee that they will always be followed.
6.4. Order Accuracy
a) You are responsible for checking that the contents of your Order are complete and accurate upon delivery.
b) Any discrepancies should be reported to our Customer Support team immediately.
7. CANCELLATIONS AND REFUNDS
7.1. Order Cancellation
a) You may cancel your Order free of charge if it has not yet been accepted by the Business.
b) To cancel an Order, contact our Customer Support team as soon as possible.
c) Once an Order has been accepted by the Business, cancellation may not be possible or may incur charges.
7.2. Refund Policy
a) Refund policies may vary depending on the Business from which you ordered.
b) Generally, refunds may be issued in cases of: • Incorrect or missing items • Poor quality Products • Significantly late delivery
c) To request a refund, contact our Customer Support team within a reasonable time after receiving your Order.
d) We will review each refund request on a case-by-case basis and in accordance with the relevant Business's policy.
7.3. Refund Processing
a) Approved refunds will typically be processed using the original payment method.
b) Refunds may take 5-10 business days to appear in your account, depending on your payment provider.
8. CUSTOMER SUPPORT
8.1. Contact Methods Our Customer Support team is available to assist you through various channels:
a) Email: info@lifs.uk
b) Phone: 07487298884
c) WhatsApp chat: 07487298884
d) Social media: We maintain active profiles on Facebook with the handle: LIFsUK
8.2. Operating Hours Our Customer Support team is available:
a) Monday to Friday: 9am to 4pm
8.3. Response Times We strive to respond to all inquiries promptly:
a) For urgent matters (e.g., issues with ongoing orders), we aim to respond within 1 hour during operating hours.
b) For non-urgent inquiries, we aim to respond within 24 hours.
8.4. Complaint Handling We take all complaints seriously and handle them as follows:
a) Submit your complaint via any of our contact methods, providing all relevant details.
b) We will acknowledge receipt of your complaint within 24 hours.
c) Our team will investigate the issue thoroughly, which may involve contacting the relevant Business.
d) We aim to resolve all complaints within 5 business days, keeping you informed of progress. e) If we cannot resolve your complaint to your satisfaction, we will provide information on escalation options.
9. INTELLECTUAL PROPERTY
9.1. Ownership All content on our Platform, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of LIFs Digital Services Ltd or its content suppliers and is protected by UK and international copyright laws.
9.2. Limited License We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our Platform for personal, non-commercial purposes, subject to these Terms and Conditions.
9.3. Restrictions You may not:
a) Modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information obtained from our Platform.
b) Use any content from our Platform for commercial purposes without obtaining a license to do so from us or our licensors.
c) Use any data mining, robots, or similar data gathering and extraction tools on our Platform.
9.4. User Content By submitting any content to our Platform (e.g., reviews, comments):
a) You grant us a worldwide, non-exclusive, royalty-free, perpetual, and irrevocable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media.
b) You warrant that you have the right to grant such a license and that the content does not violate any third-party rights.
10. LIABILITY AND DISCLAIMERS
10.1. Platform information: While we try to ensure that the information on the platform is correct, we do not promise it is accurate or complete. We may make changes to the material on the platform, or to the functionality, Products and prices described on it, at any time without notice. The material on the platform may be out of date, and we make no commitment to update that material.
10.2. Allergy, dietary and other Product information: When a Business signs up with us, they have to provide us with up-to-date Product information. We then include this on their dedicated page on the platform. Where this information includes allergy or other dietary information, we will do our best to republish this information on the website or app exactly as it has been provided to us by the Business. If you, or someone you are ordering for has, a concern about allergies, intolerances or dietary preferences, you should always contact the Business directly before placing your order. Please do not use the "Leave a note for the Business" box for your allergies or intolerances, please contact the Business directly.
10.3. Business actions and omissions: The legal contract for the supply and purchase of Products is between you and the Business that you place your Order with. We have no control over the actions or omissions of any Businesses. Without limiting the generality of the foregoing, you acknowledge and accept the following by using the platform:
10.3.1. We do not give any undertaking that the Products ordered from any Business through our platform will be of satisfactory quality or suitable for your purpose and we disclaim any such warranties.
10.3.2. Estimated times for deliveries and collections are provided by the Businesses and are only estimates. Neither we nor the Businesses guarantee that Orders will be delivered or will be available for collection within the estimated times.
10.3.3. We encourage all our Businesses to accept all Orders and to communicate any rejection promptly, and we will notify you (generally by email) as soon as reasonably practicable if a Business rejects your Order. However, we do not guarantee that Businesses will accept and fulfil all Orders, and Businesses have the discretion to reject Orders at any time because they are too busy if you fail to provide proof of age for purchases of Age Restricted Items when required, due to weather conditions or for any other reason. Businesses will not be obliged to deliver an Order to an address outside of their set delivery radius, which may change from time to time.
10.3.4. The foregoing disclaimers do not affect your statutory rights against any Business.
10.4. Exclusion of terms: We provide you with access to and use of our platform on the basis that, to the maximum extent permitted by law, we exclude all representations, warranties, conditions, undertakings and other terms in relation to the platform and your use of it (including any representations, warranties, conditions, undertakings and other terms which might otherwise apply to our platform and your use of it, or be otherwise implied or incorporated into these platform Terms, by statute, common law or otherwise ).
10.5. General: Nothing in these platform Terms excludes or limits our liability for death or personal injury arising from our negligence, our liability for fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law. Nothing in these platform Terms affects your statutory rights.
10.6. Exclusion of liability: Subject to clause 10.5, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the platform (including the use, inability to use or the results of the use of the platform) for:
10.6.1. any loss of profits, sales, business, or revenue.
10.6.2. loss or corruption of data, information or software.
10.6.3. loss of business opportunity.
10.6.4. loss of anticipated savings.
10.6.5. loss of goodwill; or
10.6.6. any indirect or consequential loss.
10.7. Limitation of liability: Subject to clauses 10, 10.5 and 10.6, our total liability to you in respect of all other losses arising under or in connection with the platform or your use of it, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed twice the value of your Order or £100, whichever is lower.
10.8. Additional costs: You assume full and sole responsibility for any additional or associated costs that you may incur in connection with or as a result of your use of the platform including without limitation costs relating to the servicing, repair or adaptation of any equipment, software or data that you may own, lease, license or otherwise use.
10.9 Third-Party Link: Our Platform may contain links to third-party websites or resources. We provide these links for your convenience only and are not responsible for the content, products, or services on or available from those websites or resources.
11. DATA PROTECTION
11.1. Privacy Policy Our Privacy Policy, available at [Insert URL], explains how we collect, use, and protect your personal data. By using our Platform, you consent to our data practices as described in the Privacy Policy.
11.2. Data Processing In processing your personal data, we act as a data controller and are committed to complying with all applicable data protection laws, including the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
11.3. Your Rights You have various rights under data protection laws, including the right to access, correct, and delete your personal data. For more information on how to exercise these rights, please refer to our Privacy Policy.
12. CHANGES TO THESE TERMS
12.1. Updates We may update these Terms and Conditions from time to time to reflect changes in our services, user feedback, or legal and regulatory requirements. The date at the top of this page indicates when these Terms were last updated.
12.2. Notification of Changes We will notify you of any material changes to these Terms by posting a notice on our Platform or sending you an email. Your continued use of our Platform after such notification constitutes your acceptance of the updated Terms.
13. GOVERNING LAW AND JURISDICTION
13.1. Governing Law These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
13.2. Jurisdiction Any disputes arising out of or relating to these Terms or your use of our Platform shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. MISCELLANEOUS
14.1. Entire Agreement These Terms and Conditions, together with our Privacy Policy and any other legal notices published by us on our Platform, constitute the entire agreement between you and LIFs Digital Services Ltd regarding your use of our Platform.
14.2. Severability If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole.
14.3. Waiver Our failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision.
14.4. Assignment We may assign our rights and obligations under these Terms to any party at any time without notice to you, but this will not affect your rights or our obligations under these Terms.
15. CONTACT US
If you have any questions about these Terms and Conditions, please contact us at: LIFs Digital Services Ltd 15 Paternoster Row S1 2BX Sheffield United Kingdom Email: support@lifs.uk Phone: 07487298884 Thank you for choosing LIFs. We look forward to serving you and providing an excellent experience on our Platform.
